Terms of service

Effective Date: 18 May 2026

Welcome to Cieyu. These Terms of Service outline the conditions under which you may use our website, browse our collections, and purchase from us.

By visiting our website or placing an order, you agree to these Terms, together with our Privacy Policy, Shipping Policy, and Returns & Exchanges Policy.

✧ ✧ ✧

1. Overview

This website is operated by Zira Group B.V., trading under the brand name Cieyu, a company registered in the Netherlands.

Throughout the site, the terms “we”, “us”, and “our” refer to Cieyu. The terms “you” and “your” refer to visitors, customers, and users of our website.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

2. Company Details

3. Eligibility

To use our website or place an order, you must be at least 18 years old or have permission from a parent or legal guardian.

By placing an order with us, you confirm that the information you provide is accurate, complete, and up to date.

4. Our Products

At Cieyu, every piece is created with care and attention to detail. Many of our pieces are handmade, which means subtle variations in texture, finish, shape, stone placement, or appearance may naturally occur.

These variations are part of the character and craftsmanship of handmade jewelry and do not necessarily constitute defects.

We make every effort to display product images, colors, materials, descriptions, and details as accurately as possible. However, we cannot guarantee that your screen display will perfectly reflect the true color or finish of an item.

5. Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product details at any time without prior notice.

If an item becomes unavailable after you have placed an order, we will contact you and offer an appropriate solution, such as a replacement, store credit, or refund.

6. Orders

When you place an order, you will receive an order confirmation email. This confirms that we have received your order request.

We reserve the right to refuse, cancel, or limit any order where necessary, including in cases of suspected fraud, incorrect pricing, stock issues, payment issues, or misuse of promotional offers.

If we cancel an order after payment has been made, we will refund the amount paid using the original payment method.

7. Prices & Payments

All prices are displayed in EUR (€) and include VAT unless stated otherwise.

We accept secure payment methods offered at checkout, which may include iDEAL, credit cards, PayPal, Klarna, and other available payment providers.

Payment must be completed before your order is processed. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to update prices at any time. Price changes do not affect orders that have already been confirmed.

8. Promotions & Discount Codes

From time to time, we may offer promotional codes, discounts, or special offers.

Promotions are subject to their own terms and may be modified, suspended, or withdrawn at any time. Unless stated otherwise, discount codes cannot be combined, applied retroactively, or exchanged for cash.

9. Handmade Production Times

Because our pieces are handcrafted, your order may require time to be made, finished, and prepared before shipping.

Estimated production or processing times are listed in our Shipping Policy. These timelines are estimates and may vary during busy periods, holidays, or circumstances beyond our control.

10. Shipping & Delivery

We ship to the Netherlands, EU countries, and select international destinations.

Shipping costs, delivery estimates, and available delivery options are shown at checkout where applicable.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Delivery times are estimates and may vary due to courier delays, customs processing, holidays, incorrect address information, or other circumstances outside our control.

For full details, please refer to our Shipping Policy.

11. International Orders

Orders shipped outside the EU may be subject to customs duties, import taxes, or additional fees charged by the destination country.

These costs are not included at checkout unless clearly stated otherwise and are the responsibility of the customer.

We are not responsible for delays caused by customs authorities or local postal services.

12. Returns, Exchanges & Refunds

You may request a return for eligible items within 14 days of receiving your order, in accordance with our Returns & Exchanges Policy.

Returned items must be unworn, unused, in their original condition, and returned with all original packaging and accompanying materials.

Certain items may not be eligible for return or exchange, including personalized, engraved, custom-made, hygiene-sensitive, worn, or final sale items where applicable.

For complete details, please refer to our Returns & Exchanges Policy.

13. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].

Please include your order number, clear photos of the item and packaging, and a short description of the issue so that we can review it carefully.

Where appropriate, we may offer a repair, replacement, refund, or another suitable solution.

14. Product Care

Jewelry is delicate and should be handled with care. You are responsible for following any product care instructions provided with your order or displayed on our website.

Damage caused by improper use, accidents, exposure to chemicals, perfume, water, impact, excessive force, or normal wear and tear may not be considered a product defect.

15. Gift Cards

If we offer gift cards, they may be subject to additional terms, including validity periods, usage restrictions, and non-refundable conditions.

Gift cards cannot be exchanged for cash unless required by applicable law.

16. Account & Billing Information

You agree to provide accurate, complete, and current billing, shipping, and contact information for all purchases.

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

17. Use of Our Website

You agree not to use our website for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You must not attempt to interfere with the security, functionality, availability, or integrity of our website, systems, or services.

You also agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our website or service without our written permission.

18. Intellectual Property

All content on this website, including text, images, product names, designs, logos, graphics, photography, layout, and branding, belongs to Cieyu, Zira Group B.V., or our licensors.

You may not copy, reproduce, distribute, modify, publish, sell, or use our content without prior written permission.

19. Third-Party Links & Services

Our website may include links to third-party websites, payment providers, shipping services, or other external services.

We are not responsible for the content, policies, security, or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.

20. Privacy & Personal Data

Your privacy is important to us. We collect, use, and protect personal data in accordance with our Privacy Policy and applicable data protection laws.

For more information about how we handle your personal data, please review our Privacy Policy.

21. Disclaimer

We make every effort to keep our website accurate, secure, and available. However, we cannot guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

Product information, prices, availability, and content may occasionally contain errors. We reserve the right to correct errors, update information, or cancel orders affected by incorrect information where necessary.

22. Limitation of Liability

To the fullest extent permitted by law, Cieyu and Zira Group B.V. shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including your mandatory consumer rights under applicable law.

23. Force Majeure

We are not responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.

This may include, but is not limited to, courier delays, customs delays, strikes, natural events, supply issues, technical disruptions, government restrictions, or other unforeseen circumstances.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, legal requirements, or website functionality.

The latest version will always be available on our website. Continued use of our website after changes are published means you accept the updated Terms.

25. Governing Law

These Terms are governed by the laws of the Netherlands.

Any disputes shall be submitted to the competent courts of the Netherlands, unless mandatory consumer protection laws provide otherwise.

26. Contact

If you have any questions about these Terms, your order, or our policies, please contact us:

Thank you for choosing Cieyu. We are here to make your experience feel personal, refined, and effortless from beginning to end.