FAQs

Welcome to the Cieyu FAQ. Here you will find answers to our most commonly asked questions, thoughtfully answered to reflect our commitment to transparency, craftsmanship, and considered service.

If you need personal assistance, you are always welcome to contact us at [email protected].

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Where do you ship?

We currently ship to the Netherlands, all EU countries, and select international destinations. If your country is not listed at checkout, please contact us at [email protected].

How long will my order take to arrive?

Each Cieyu piece is handcrafted and prepared individually. Please allow 10–12 business days for your piece to be made, finished, and prepared for shipping.

After dispatch, estimated delivery times are:

Can I track my order?

Yes. Once your order has been completed and shipped, you will receive a confirmation email with tracking information. Tracking may take up to 24 hours to update after dispatch.

Can I return my order?

You may request a return for eligible items within 14 days of receiving your order. Items must be unworn, unused, in their original condition, and returned with all original packaging and accompanying materials.

Are there items that cannot be returned?

Yes. Certain pieces cannot be returned or exchanged due to their bespoke or hygiene-sensitive nature, including:

Do you offer exchanges?

We are happy to offer exchanges for eligible pieces, subject to availability. Please contact us with your order number and the item you would like to exchange.

What payment methods do you accept?

Available payment methods are shown at checkout and may include:

Is my payment secure?

Yes. Payments are processed through secure third-party payment providers. We do not store full payment card details on our own systems.

How should I care for my Cieyu jewelry?

We recommend storing your jewelry in its original pouch or box, avoiding exposure to water, perfume, lotions, and harsh chemicals. Clean gently with a soft, dry cloth after wear.

Are your pieces handmade?

Yes. Each Cieyu piece is handcrafted and finished with care. Because every piece is made individually, subtle variations in texture, finish, or stone placement may naturally occur. These details are part of the character and craftsmanship of handmade jewelry.

Do you offer gift packaging?

Yes. Cieyu orders are carefully packaged and suitable for gifting. Where available, you may also add a personal note at checkout.

Can I customize a piece?

Some pieces may be available for limited customization. Please contact us at [email protected] with the piece you are interested in and your request.

How do I find my ring, bracelet, or necklace size?

We provide a sizing guide to help you measure at home and choose the right fit. Visit our Sizing Guide for more details.

For order-related questions, please include your order number so we can assist you as quickly as possible.