Contact Us
We’re here to help. Whether you have a question about your order, need guidance choosing a piece, or would like to connect with us, we would love to hear from you.
We aim to respond to all inquiries within 1–2 business days, excluding weekends and public holidays.
How Can We Help?
For questions about products, orders, shipping, returns, or general support.
Monday – Friday
09:00 – 17:00 CET
To request a return or exchange, please contact us with your order number and the item you would like to return.
For delivery timelines, handmade processing times, destinations, and shipping costs.
Need help choosing a piece, finding a gift, or styling your jewelry? We are happy to guide you.
For collaborations, wholesale, press, or editorial inquiries, please email us with a short introduction.
For order-related questions, please include your order number so we can assist you as quickly as possible.
Stay Connected
Follow Cieyu for new collection drops, behind-the-scenes moments, styling inspiration, and handmade details.
✧Instagram: @cieyuofficial
✧Facebook: @cieyu.jewelry
Thank you for reaching out to Cieyu. We are here to make your experience feel personal, thoughtful, and refined.